FREQUENTLY ASKED QUESTIONS

About Convention

 

When is Convention?

The Tim Hortons® Owners Convention will take place from November 7-9, 2017.

 

When can Exhibitors move in?

Exhibitor move-in dates are Monday, November 6 from 8:00 a.m. to 5:00 p.m. and Tuesday, November 7 from 8:00 a.m. to 5:00 p.m.

 

When do Exhibitors have to move out?

Exhibitor move-out dates are Thursday, November 9 from 3:00 p.m. to 10:00 p.m., and Friday, November 10 from 8:00 a.m. to 2:00 p.m.

If you require access outside of these hours, charges may apply.

 

Where is Convention?

Convention will be held at The Venetian Hotel, The Palazzo and the Sands Expo Convention Center in Las Vegas, Nevada.

 

What is the Convention registration fee?

The Convention registration fee is $500 CDN for all Sponsor and Exhibitor attendees.

 

What is the Convention registration cancellation/refund policy?

All paid registration and event fees are non-refundable. However, name changes are permitted, but must be authorized by the primary registrant.

 

What is the Dress Code?

Business casual. Please wear Tim Hortons®-branded clothing if possible.

 

What is on the Agenda?

Please visit the agenda page for details.

 

Who attends the Tim Hortons® Convention?

The Convention will be attended by hundreds of sponsors and exhibitors, thousands of Owners and numerous Tim Hortons® corporate employees.

 

If I attend the Tim Hortons® Owners Convention, will I get free entry to the
BURGER KING® North America Convention?

No. Access to the BURGER KING® North America Convention will be an additional cost. If you would still like to attend, please email HUMANCONTACT at  bkconvention@humancontact.com for more information.

 

Are Sponsors and Exhibitors allowed to attend the Convention's general business sessions?

Yes, Sponsors and Exhibitors are invited to attend certain general business sessions, which are highlighted on the Agenda page.

 

Which Convention events are sponsors and exhibitors eligible to attend?

Sponsors and Exhibitors are welcome to register for the Golf Tournament.

Am I allowed to bring my children?

You are more than welcome to bring your children, however, please note that anyone under the age of 21 cannot access Convention events. Should you require paid child care, it can be arranged with an external service, by contacting The Venetian Hotel and The Palazzo Hotel concierge at 1-877-883-6423.

 

Am I allowed to bring guests to any of the Convention events?

Unfortunately, individuals who do not have a valid Convention badge will not be allowed to enter Convention events. All registrants must be 21 or older.

 

 

 

Registration, Hotel & TRANSPORTATION

 

When is Sponsor and Exhibitor staff registration?

Registration for attendees from sponsoring or exhibiting companies can be completed after your sponsorship registration has been confirmed.

 

How do I make a hotel reservation?

All hotel reservations must be made online, through this website. We are offering preferred group rates at The Venetian Hotel and The Palazzo. For reservation questions, please contact the hotel directly at 1-866-659-9643.

 

What is the cost of the hotel?

The cost for a standard room at The Venetian Hotel or The Palazzo is $259 USD per night, excluding taxes and fees. This rate is subject to availability from November 3 to November 13 only.

 

How do I get from the airport to my hotel?

All attendees will be responsible for their own transportation between the airport and The Venetian Hotel, The Palazzo and the Sands Expo Convention Center.

 

If I am exhibiting at both the Tim Hortons® and BURGER KING® North America Conventions,
will I receive a hotel discount?

If you are exhibiting at both events please notify bkconvention@humancontact.com so that we can attempt to give you the same hotel room for the duration of your stay, although this will depend on availability. Please note that we have a negotiated a group rate for both events.

 

 

 

Sponsor and Exhibitor Information

 

What is the deadline for registering my sponsorship or exhibit?

The registration deadline is August 30th, however, we encourage all Sponsors and Exhibitors to register early as exhibit space will be awarded on a first-come, first-served basis.

 

What is the Sponsorship cancellation policy?

Please refer to the Trade Show Rules & Regulations.

 

As a sponsor and exhibitor, who will be my main point of contact?

For any exhibitor-related questions, including logistics (like moving in, moving out and electrical) please reach out to HUMANCONTACT at thconvention@humancontact.com.

 

Will I be able to get on-site support during the Convention?

You will have all the on-site support you need. HUMANCONTACT and Freeman will be there to help. Please reach out to thconvention@humancontact.com with any questions.

 

How will I be invoiced for my sponsorship?

Invoices will be automatically sent to the e-mail address you provide when you complete your Sponsorship Registration and accept the Trade Show Rules & Regulations for this year's Convention. This can be done through the Convention sponsor and exhibitor registration website.

 

When will the exhibit floor plan be available?

The floor plan is currently in development, but will be posted on the Trade Show Information page when it becomes available.

 

Who can help me with my exhibit requirements and on-site services?

Freeman is the official provider of on-site show services, before and during the Convention. If you have any questions, or need additional assistance, please contact the Freeman team in Las Vegas at (702) 579-1700 or at FreemanLasVegasES@freeman.com.

 

How can I order electrical and internet access?

Electrical requirements and internet access order forms are available on the Sands Expo and Convention Center website, through the Freeman Information Kit.

 

How can sponsors and exhibitors ship items to the Sands Expo Convention Center?

Shipment details will be included in the exhibitor kit, which is available on the Trade Show Information page.

I also want to place an exhibit at the BURGER KING® North America Convention. How do I do that?

Please send an email to HUMANCONTACT, at bkconvention@humancontact.com expressing your interest.

 

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